the UKs major Datacentres
Firstline Communications provide a comprehensive and flexible range of network maintenance options, making sure we have a service to meet your exact needs and budget. We offer on site and remote management maintenance facilities dependent on client preferences.
You have made significant investments in your network, but without the support to keep it running and properly performing, you risk costly network failures. Our comprehensive service solutions can help improve network performance by assisting in maintaining high availability, reducing risks, and optimizing your network. Our trained and certified engineers can answer questions and help you with implementation and operational concerns.
Take advantage of this expertise and knowledge not just to solve problems, but also to gain information on converged networks and applications, Depending on the level of support you require, we offer service level agreements for on-site availability or provide remote assistance within set timescales during working hours or even 24 hour around the clock support if required.
To meet your specific technical requirements, we provide levels of support that range from standard through to full support. All of these support services are delivered by a team of highly-skilled certified professionals who are available 24x7x365.
Incident and service requests can be raised by telephone or email and to ensure that your issue is adequately resolved, we also provide you with a single point of contact.
Basic support includes:
- Opening or closing cabinets
- Performing hardware inventory of colocated equipment
- Power cycling
- Loading/changing pre-labelled removable media
- Reporting the status of indicator lights
- Resetting circuit breakers
- Checking cable connections
- Reporting physical conditions within the data centre
- Cable management
- Physically installing or removing equipment from colocation environment
- Device labelling
- Visual inspection of devices to assess equipment status (e.g. Status lights, power lights, and cabling) or identifying information (e.g. Serial numbers) and report of observations back to the Client
- Viewing of monitors and report of screen data back to the Client
- Connection of a Client-provided keyboard and/or monitor to Client equipment
- Rebooting routers, servers, or other Client equipment
- Toggling switches or pressing buttons under the instruction of the Client, Plugging in loop-back cables at an Client cross-connect area or at Client provided test points, providing a hard loop for Clients to test circuits remotely Re-seating or replacing components that are hot-swappable and modular, (Replacement parts provided by Client)
- Re-seating or replacing cables connecting Client equipment
- Remove a/c or d/c power from equipment by disconnecting cabling
- Installing a/c or d/c power on equipment
- Remove and rack old/new equipment
- Assisting with partner site facility issues
- Labeling equipment
- Auditing power and network cabling
- Assist with on-site Telco provider issues
- Equipment/cable labeling
- Routing/tie down of cabling
- Cleaning equipment and cabinets
- Running new cable and cross-connects
- Work directly with the Client on problems/issues
- Working with other internal support groups
- Trouble shooting – testing, cabling installation/testing, loop backs, connectors
- Carrier interface / circuit testing
- General troubleshooting as requested
- Remote hands support/ Maintenance
